Once I had a transaction with

Once I had a transaction with one of the more popular discount agents in my area. I spoke with the agent once at the beginning of the transaction and never again for the next 40 days of the escrow. He never answered his phone. He never returned my phone calls. Whenever I had to make an appointment to conduct an inspection or if I needed paperwork to be completed, I had to contact the seller personally. Fortunately, the seller was accommodating and helped get the transaction done and my buyer into his new home. My buyer is happy and the seller told me that he will never use that agent again.
In another instance, that same discount agent was listing a home that had been on the market for quite some time. I took my client by to see the house and heard the seller say absolutely nothing positive about the discount agent. The seller told me that the listing was about to expire after 90 days on the market and he would be more than pleased when it did. He told me how the agent never returned phone calls and did nothing to help sell the house. He told me that he would never use a discount agent again.